Uniquely stylish and always fresh. Boutique Hotel located in Vancouver’s hottest neighbourhood, Yaletown.
For the residents, businesses and visitors to Yaletown who have endured construction of the Canada Line underground rapid transit station these past three years, there’s a light at the end of the tunnel. Unfortunately, it’s a speeding train—a Canada Line train. Whether it will flatten us with a railcar of problems—traffic, parking, security—or will transport our neighbourhood to a new level of cosmopolitanism remains to be seen.
The hotel industry is built on cheerfulness and spirited optimism, yet in these challenging economic times it’s getting increasingly difficult for employees to hold their smile. Amidst all the doom and gloom I thought I’d take a more lighthearted approach to identifying some of the trends emerging in the hotel industry.
A recent guest took our Lifestyle Concierge quiz and was so surprised by his similarities to Pierre he sent us this letter. We thought you’d enjoy.
To: Mr. Nicholas Gandossi, General Manager
I have just spent an evening at your trendy little address in Vancouver and felt I should convey my observations for the sake of fellow travelers, loungers and food lovers.
The increasing popularity of condo-hotel developments has put within reach a lifestyle previously reserved for the rich and famous: living in a hotel. Having been living in a hotel myself for the past few months, I’ve discovered that it’s not as always as glamorous as it sounds. For any aspiring Donald Trumps out there, a cautionary tale.
December 28 will be my last day at Opus. And wow, what an amazing six years it’s been. For those not interested in hearing me get all sentimental, feel free to fast-forward to previous posts about misbehaving guests, mini-bar sex toys, and makeup-smearing drag queens. For the rest of you, kindly allow me a moment.
There’s one major reason why I’ve come to this place every day for six years, the same reason it’s so hard to leave: the staff. Never before have I worked with such a talented team of dedicated professionals. It’s been a privilege to work with them every day. I’ve learned so much and, most importantly, I’ve had a blast along the way.
I’m proud to be leaving Opus while it leads the boutique hotel market in service, financial performance and reputation. Opus Vancouver is once again named on of the World’s Best 500 Hotels in the January 2008 issue of Travel + Leisure magazine. How has a little independent hotel achieved such success? Great location, style, and quality, yes, but more than anything it’s all about the people.
Of course, it it weren’t for our guests none of us would be here. They have been fiercely loyal, inspiring and totally cool. The media has also played a critical part in our success. I’ve had the pleasure of meeting writers from around the world, and they’ve told glowing stories about Opus in every medium. Finally, we couldn’t have come this far without the resources, support and expertise provided by hotel ownership. With Opus Montreal now open, this success is now being duplicated in one of the world’s most vibrant cities—en français et à la Montréalaise.
What becomes of me? I plan to take a few months off to write.
Murder at the Universe, my first novel in the Five-Star Mystery Series featuring hotel-manager-turned-house-detective Trevor Lambert, is now in its second printing. Murder at Hotel Cinema hits the shelves in June 2008. Now I’m on to #3. So I’ll be at home plotting my next murder over champagne and caviar. After that, who knows. I might pursue my lifelong ambition to fold towels at Linens N’ Things.
What becomes of the GM Blog? It will carry on in infamy in Katrina’s capable hands. Should you wish to keep tabs on me, I plan to start my own blog on my website. There, no longer constrained by the conventions of being a hotel manager, I’ll be able to speak even more candidly. If you thought hookers and drag queens were risqué, stay tuned.
My departure opens up opportunities for my colleagues, including Nicholas Gandossi, who becomes general manager of Opus Vancouver, Jacques Fortier, who becomes general manager of Opus Montreal, and Katrina Carroll-Foster, who is now Vice President of Sales & Marketing for Opus Hotels. It gives me great peace of mind to know that these highly capable individuals will be carrying the torch into the future.
To my colleagues, guests, clients, suppliers, media and friends in Vancouver, Montreal and around the world, thank you for the privilege and the pleasure. It’s been a fantastic party, but it’s now time for me to go home and write about it.
I will miss you. All the best in 2008 and beyond. Au revoir et a bientôt.
Daniel Craig
Photo courtesy of Out Traveler
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