Comments on: What to do when things go wrong in a hotel

By: hotelnerd

hotelnerd — Sun, 25 Sep 2011 02:08:39 +0000

Such a great post. As a long time hotel worker, now manager, I can agree 100% with everything in this post. Including getting cornered about other people’s travel horror stories. I get so very frustrated when I hear the story and ask, “Well what happened when you complained.” I shudder when the answer is “Oh, I didn’t. I just tell the story to everyone and will never go back.” And telling your waiter at breakfast the next morning doesn’t really count as complaining either.
I’ve blogged about this a lot myself. When we’re in the wrong, hotel managers genuinely want to do something to make things better. That just isn’t always a free night though. Guest’s have to have realistic expectations too.

By: Alicia

Alicia — Fri, 14 Jan 2011 11:41:22 +0000

That is so true Wildkat… we really complain a lot. Actually we never get satisfied as is our standard is very high. I believe Hotels has also standards that are being implemented. However there are also mistakes and proper reporting could be nice to correct that or even improve their services.

By: Hotels Link Exchange

Hotels Link Exchange — Mon, 08 Nov 2010 10:20:38 +0000

Thank you for this great read. It’s amazing how the intimacy of the hospitality business can cause people to lose their sense of what’s reasonable. This puts it all back into perspective, in a respectful way!

By: The Pros and Cons of a Hotel Blog: A Retrospective | daniel

The Pros and Cons of a Hotel Blog: A Retrospective | daniel — Thu, 30 Sep 2010 06:13:25 +0000

[...] the Hotel Mini-Bar 5. SOS from Island Paradise6. The Tyranny of the Mistreated Traveler 7. What to Do When Things Go Wrong in a Hotel8. Online Travel Reviewers to Watch Out For9. Behind the Scenes Before the Winter Olympics10. The [...]

By: WildKat

WildKat — Fri, 23 Jul 2010 20:15:26 +0000

If something is not right I don’t understand why people complain to their friends or colleagues about it until they are sick of hearing the same thing over and over, yet they don’t mention said issue to anyone at the hotel who can do something about it.

If there is a problem, speak to someone at the hotel or there will always be a problem until someone actually has the initiative to speak up (and to the right people)! I’m sure the hotel management would appreciate it, and the problem would be fixed for other guests too.

By: Hotel GO

Hotel GO — Thu, 18 Mar 2010 16:04:21 +0000

Most people tend to just put up with and then write a bad review on tripadvisor or websites like ours.

A lot of these bad reviews tend to be open to conjecture – comments such as “I didn’t like the food” rather than “the food was bad” suggest the food wasn’t necessarily bad, the reviewer may have just been fussy.

I do accept if something is wrong then you should complain. I’ve personally asked to change rooms in hotels if I’m not happy.

By: hotel princess

hotel princess — Tue, 09 Mar 2010 08:38:32 +0000

Daniel, this blog of yours will definitely offers great advise to consumers. I hope you can help us market our website that help charities with no additional costs to the consumers when they book hotels with us. Feel free to visit our website http://www.hotelwithheart.com. Thanks.
More power!

By: Daniel Edward Craig

Daniel Edward Craig — Sun, 21 Feb 2010 19:29:30 +0000

Oops, sorry about that, John B. However … I know the guest is always supposed to be right … but … I tried the link and it seems to work just fine. Try this link:
http://www.timesonline.co.uk/tol/travel/where_to_stay/article7007912.ece.
Story is entitled “7 Things I Hate About Posh Hotels” (ouch). Hope that helps. DEC

By: JohnB

JohnB — Sun, 21 Feb 2010 03:56:48 +0000

I have a complaint!

Your link to the Times website (for a story on a particularly cranky traveller) 404s.

By: Daniel Edward Craig

Daniel Edward Craig — Thu, 18 Feb 2010 02:45:13 +0000

Fantastic to see your post on your Hotel Check-in blog on usatoday.com, Barbara. Looking forward to reading about your readers’ experiences tomorrow. DEC