Posts Tagged ‘Vancouver hotels’

Lifestyle characters revisited, Part 4

February 5th, 2011

Editor’s note: With the recent refresh of OPUS Vancouver’s suites, and guestrooms soon to follow, we asked the fictional muses behind our five lifestyle décor schemes to author a few posts. This one’s from Billy, the enlightened rock star from London.

Billy Brings the Blokes

Mothers, lock up your daughters! The blokes from London are here, and no reasonably attractive female under twenty-five is safe (or for Roddy any she-male under eighty).

I’m knackered, far too old for this, but it’s been a grueling tour and I need to let off some steam. Enough with African relief, it’s time for Billy relief! And that better involve serious snogging.

I hear they’re planning to refresh the rooms here but did the suites first. Since I don’t feel compelled to stay in suites to compensate for any … er, shortcomings … I guess I’ll have to wait. But I saw the showroom at OPUS Hotel Montreal last week, and Billy likes … Billy wants.

The wankers should be swinging by shortly, provided they haven’t been tossed on the street by management. We’ll start with bevies and nosh in the new pop-up restaurant here, One Hundred Days. Had a peek and love the edgy, urban look. Change was a long time coming. After that it’s to Gastown for some hell-raisin’, and in the morn its up to Whistler for some death-match boarding.

Hey, I heard Dede’s in town. Maybe I should give her a ring, see if she wants to party?

First I’m going to crank up the Arcade Fire and meditate. Loud music, inner peace – that’s what Billy needs.

-Billy

Lifestyle characters (& suites) revisited, Part 2

January 4th, 2011


Editor’s Note: With the recent refresh of OPUS Vancouver’s suites, we’ve asked the fictional muses behind our five lifestyle décor schemes to write our next few posts. The second comes from New York doctor Mike, along with the above video showcasing the new design of his suite.

Mike gets upstaged

Okay, this is the last time I invite Anna Nicole on a trip. The little bitch has upstaged me at every turn, most recently with kee-ute Parisian guy I was checking out in the lobby while he was checking in. But he only had eyes for her, and she wasn’t exactly shy about returning the affection.

Look at her now, gnawing so innocently on that Milk Bone. Maybe it’s for the best that Steve and I are taking a break – I can only handle one princess at a time. Hmmm … wonder how he’s doing now?

Wait – my suite looks different. Feels bigger, brighter … the color is lighter. That big oak cabinet – gone! I’m liking this translucent divider. And what’s this – a king bed? Awesome.

Hey Anna Nicole, what do you say we shack up together tonight?

She doesn’t look enthusiastic. I think she’s pining for Pierre, the little tart.

At least I’m not stuck at the convention hotel this time. In Chicago I got pressured into having dinner with the other gynies, and it was so eye-stabbingly dull I faked sick and left early. An hour later, I’m heading out clubbing in a muscle shirt and tight jeans when I run smack into the guys in the lobby. “Feeling better are we, Mike?” one says, and they all crack up. Awkward.

Well, princess has to pee, so I’m going to fire up this Nespresso machine, brew a double shot, and take her down for a run – she just loves to see and be seen on the seawall. After that it’s a quick pre-party pump in the fitness room and then dancing at 560. Hey, maybe Pierre will be there …

What’s that, Anna Nicole? Sorry, sweetheart – no dogs allowed.

-Mike

The Day the Earth Stood Still

May 13th, 2009

For the residents, businesses and visitors to Yaletown who have endured construction of the Canada Line underground rapid transit station these past three years, there’s a light at the end of the tunnel. Unfortunately, it’s a speeding train—a Canada Line train. Whether it will flatten us with a railcar of problems—traffic, parking, security—or will transport our neighbourhood to a new level of cosmopolitanism remains to be seen.

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Miscellaneous Thoughts of Little Consequence

June 30th, 2006


How’s that for a gripping lead? A few months ago, when Katrina, our director of sales & marketing, came up with the idea of a general manager’s blog I thought it was brilliant. Back then I didn’t realize how hard it would be to come up with new material each week, and to find time to write it. I’m already looking forward to my two-week vacation in September, when I’ll be foisting this job on some unsuspecting colleague. (um, Katrina…?)

Truth is, I didn’t expect anyone to read my posts. But in just a couple of months these pages have been viewed by thousands. I’ve received lots of great comments, and would like to thank those who wrote for your encouraging words.

Interestingly, the only concerns about content came internally, from our LA-based publicists, who feared I had gone too far. What? they cried, you dished the name of the diva who used the F word on you? Eek! What, you admitted that Opus occasionally relocates guests? Double eek! What, you said the word “cleavage”? Triple eek! Their concerns compelled me to go back and soften some of my comments. Ironically, sanitizing my writing made me feel dirty, like I had compromised my artistic integrity. But our publicists are savvy, and they’ve done great things for Opus, so when they cry “Eek!” I listen.

Now, however, I find myself desperate for new content. It’s not that I don’t have a lot to say, the problem is that whenever I come up with an irreverent new idea I hear the publicists crying “Eek!” The pressure to perform within these parameters is daunting. I may have to start making things up.

One fairly innocuous subject I’m considering is chronicling the nine hotels I’ve worked for during my career. Sounds riveting, I know. But there have been interesting moments. For example, in 1996 I accepted, sight unseen, my “dream job” as director of sales & marketing at a resort in Micronesia. Where Micronesia is I’m still not entirely sure. It’s somewhere between Guam and the Philippines, a group of stunningly beautiful islands (pictured above). I signed a two-year contract, gave up my job and my apartment, held a going-away party that rivaled the closing ceremonies of the 2006 Winter Olympics, and got on the plane. It took me 36 hours to get there, and two hours to realize I had made a terrible mistake. A month later I was back in Vancouver, returning everyone’s going-away presents. I’ll explain why in a future post, but suffice it to say that as the plane took off from the island I had my middle finger planted firmly against the passenger window.

In another post I plan to shamelessly plug the mystery novel I wrote, called Murder at The Universe, which will be published in September ’07. It’s about a highly dedicated hotel manager whose universe is turned upside down when his colleagues become suspects in the hit-and-run death of the hotel’s beloved owner. The incident occurs after a boozy staff party, on the eve of the arrival of a militant anti-impaired driving conference. General chaos ensues as values clash among hotel staff, activists, guests and the media. It’s really fun, and I wrote it all by myself. You can pre-order it on Amazon now.

I should add a disclaimer that all characters in my novel – and the hotel itself – are purely fictional. Already I’ve had to reassure the owners of Opus that I came up with the premise long before I met them, and their lives are safe (for now). The great news is that the publisher has offered me a 3-book deal to develop the novel into a series. I won’t be giving up my day job, though, partly because I love it, and partly because I need new material. But mostly because I pretty much spent the advance celebrating a couple weeks ago.

Well, then, I’ve effectively completed this week’s post with mindless blather. I think that now makes me a bona fide blogger.

Must Love Smiling

June 12th, 2006


Last week was a busy one at Opus, with 4 perfect fills in 7 days. We’re currently hiring for positions in reservations, guest services and housekeeping. So if you know anyone who is experienced, has a great attitude, is well mannered and exceptionally competent, we’d like to hear from them. I have friends who might want to marry them, too.

Note, candidates must love smiling. Together with eye contact and guest name usage, smiles form the basics of great guest service. Of course, I’m talking about genuine smiles. Fake smiles, plastic smiles, vacant smiles and smiles that come across as obsequious, condescending or creepy don’t quite cut it in this business. It also helps to know when to turn a smile off, like when a guest is yelling at you. But one must never turn off the “can do” attitude. Just ask Corina, our ever-smiling Room Service & Banquets Captain, pictured above.

I once worked with a woman named Nancy who got frazzled frequently, but you never knew it because she hid behind her great smile. She was famous for malapropisms. Once, during a particularly hectic day on the front desk, she picked up the phone and said, “Thank you for helping, how may I hold you?” Another time, craving a cigarette, she picked up the phone and said, “Front desk, Nancy smoking.” She always had a smile on her face, so who could fault her?

Another time I overheard a front desk agent, Lina, also infamous for malapropisms, on the phone with a guest. “Not to worry,” she was saying, “I’ll send an abductor up to your room immediately.” Alarmed, I imagined the terrified guest barricading herself in her room. I asked Lina what was going on. She smiled sweetly. “The guest is from Europe and her hairdryer won’t work in the power outlet.” Her eyes grew wide. “Did I say abductor? Oops. I meant adaptor!”

About 10 years ago I took a break from the hotel business and went to work for Vancouver Film School in marketing. It was a completely new environment for me: casual and creative, more concerned about ideas and stories than, say, appearances and feelings. The instructors had a profound distrust for my fancy clothes and sunny disposition. They labeled me “the suit”, which I discovered was akin to “the scab”. I soon found my kindred spirits in the Acting department, where everyone was always super upbeat and happy. Then I discovered they were only acting.

In the hotel business, a great smile tells guests that you’re here to help and you’re having a good time doing it. It’s a cliché, but smiles are contagious. After a while they become second nature, part of your uniform. Years ago, walking home after long shifts on the front desk, I’d find myself grinning like a halfwit at everyone I passed. But they smiled back, and it made me feel good. Much more effective than scowling. Or flipping the bird.

Smiley, experienced candidates are encouraged to send resumes to careers@opushotel.com.