Posts Tagged ‘vancouver hotel’

Earth Hour at OPUS: the lights will be out, but everybody will be home

March 25th, 2011

For two hours beginning at 8:30 PM on Saturday, March 26, OPUS Hotel Vancouver will join world icons like the Eiffel Tower in Paris, the Sydney Harbour Bridge, and Rome’s Coliseum in shutting lights off to commemorate Earth Hour.

Around the world, people and businesses will turn off lights and come together in celebration and contemplation of the one thing we all share in common. No, I don’t mean death, taxes, and Justin Bieber. I mean our planet.

Organized by WWF, Earth Hour started just four years ago, in Sydney, Australia, and has since become the biggest grassroots environmental movement in history, with 128 countries and territories participating last year. This year participants are urged to go “beyond the hour”: to think about what else we can do to preserve the planet after the lights go back on.

On the heels of the devastation of the recent earthquake and tsunami in Japan, Earth Hour seems particularly poignant this year. At OPUS the tragedy feels especially close to home. Our own Haruko Motoyama, national sales director, was born in Japan and all her family lives there.

“I learned about the earthquake when my Mom called me on Skype from Yokohama,” says Haruko. “We spent the next three hours talking. There were constant aftershocks, and Mom kept hiding under the table. During the following days there were blackouts and the phone networks were down, so I kept up to date through Twitter.”

Fortunately, Haruko’s family is safe. But fear of another earthquake and radiation exposure prompted her parents and two sisters, one three months pregnant, to fly to Vancouver. “When they arrived they had a hard time adjusting to still ground,” Haruko says. “In Japan the earth was trembling every half hour or so.”

Haruko says she’s touched by how the international community has rallied in support of Japan. “Small things make a difference,” she says, “like Shaw Cable offering the Japanese news channel for free and phone companies offering free long distance calls to Japan. It shows that we truly are a global community.”

At OPUS we like to think that every hour is Earth Hour—except for the turning off all the lights part, which could get inconvenient for guests. When it comes to environmental-friendly hotel practices we were early adopters. So it’s only natural that we’re all about Earth Hour.

On Saturday night it’ll be lights out at the front desk, in the lobby, bar, and restaurant, and on the hotel’s exterior. Guests will be encouraged to participate, and guestrooms will be supplied with flashlights, which they can keep for $5, with all proceeds going to the Japan Relief Fund.

And who says Earth Hour can’t be a bit sexy? Dinner and drinks will be by candlelight in OPUS Bar and One Hundred Nights, where a special “Going Beyond the Hour” three-course menu will be available for $45. Throughout the hotel, 15% of food revenue will be donated to the Japan Relief Fund.

For more information about Earth Hour and how you can contribute, click here.

 

A Hundred Days’ Journey into Nights

March 10th, 2011

Far out and funky! Virtually overnight, One Hundred Days has been stripped of its edgy art studio vibe and has magically morphed into an entirely new pop-up concept with a vaguely familiar name: One Hundred Nights.

Think seventies discotastic wonderland: sparkly silver walls, murals of pop icons like Ziggy Stardust and Iggy Pop by graffiti artist Vince Dumoulin (pictured above working his magic), and the all-essential glitter balls. Plus a groovy blend of glamour and whimsy—pink and white chairs, white tablecloths, and table flowers spray-painted in a kaleidoscope of colours. Best of all, the picnic tables are gone, so no more butt splinters. Chef Brandon Thordarson has refreshed the menu (“american with a small a”) but has wisely held over the Kick Ass Burger.

Boogie on, the seventies are back! But not forever (thank God)—this is a pop-up restaurant after all. So all you foxy mamas and cool cats better dust off those gold platform shoes, let out the waist on those hip-hugging bell bottoms, tease that big ole ‘fro, and—

Then again, please don’t.

What exactly is a pop-up restaurant? Not to be confused with a fly-by-night restaurant, which is an entirely different thing, a pop-up is a temporary restaurant that opens for a specific period of time and then transforms again, moves to a new location, or takes early retirement in a timeshare in Bora Bora.

LudoBites is generally considered to be the original pop-up restaurant; it’s been roaming the streets of Los Angeles since 2007. In New York, What Happens When transforms every 30 days. And The Feast in the Sanctuary Hotel opens on March 10—and closes on March 12.

There are pop-up hotels too. The name doesn’t exactly inspire confidence in structural integrity, but it’s a growing phenomen. There have been pop-up hotels in London, Paris, and Singapore. Last year, Visit London opened one in March and closed up shop five days later. That sounds like a case of bad management to me, but apparently it was all planned. The “hotel” looked suspiciously like an Airstream trailer, and each day guests woke up in a different sightseeing location.

OPUS Hotel Vancouver’s pop-up concept was originally conceived to buy time while plans were drawn up for a permanent replacement for Elixir. But it proved so wildly popular that One Hundred Days turned into about One Hundred and Eighty Days. And now we’re into Nights. But really, who’s counting?

“When we opened One Hundred Days, we set out to do something completely unexpected, creative, and extraordinary,” explains John deC Evans, president and CEO of Opus Hotels. “With One Hundred Nights, the surprise will continue within the context of our pop-up concept.” The space was designed by Robert Bailey and is co-managed by OPUS Hotels and Peter Girges of RocksGlass Concepts.

One Hundred Nights will be in constant motion, with new art going up weekly, but it won’t be around for long. So get down here and boogie before it’s outta sight. As for that Lycra cat suit and headband? Save it for Halloween.

Seriously.

See you there!

For reservations call 604 642-0557 or click here.

What do you think about the pop-up trend? Share your comments here.

 

One Hundred Days for Twenty-Eight Bucks

January 25th, 2011

If like me one of your New Year’s resolutions was to stop spending so much money on expensive restaurants, then Dine Out Vancouver couldn’t come soon enough. Starting today, you can enjoy great value meals that don’t come with a Big Mac.

Through February 6, select restaurants in Vancouver are offering set three-course meals for $18, $28 and $38, along with BC wine pairings. Presented by Tourism Vancouver, this is now the largest restaurant promotion in Canada. Yes way.

One Hundred Days at OPUS Hotel Vancouver is getting into the action with three luscious 3-course meals to choose from, each for only $28. My pick: Bianco Risotto with Truffles to start, followed by Lobster and Crab Mac & Cheese with Hennessey Bisque, and, la pièce de résistance, a Warm Chocolate Cookie with House Made Gelato. Yum!

With the meal so cheap you can afford to kick things off with an Iced Teaquila cocktail. That’ll pretty much kill all salads-and-sobriety resolutions. At least you’ll be holding upholding the spend-less-on-restaurants resolution—until after February 6, that is.

To see the menu click here. Fridays and Saturdays are sold out, but tables are still available weekdays. To inquire call 604 642-0557. Stayover rates from $199. For info about other restaurants visit the Dine Out Vancouver web page.

Lifestyle characters (& suites) revisited, Part 3

January 10th, 2011


Editor’s Note: With the recent refresh of OPUS Vancouver’s suites, we’ve asked the fictional muses behind our five lifestyle décor schemes to write a few posts. The third comes from Susan, the fashion exec from Toronto. The above video showcases the new design of her suite.


Someone Spits on Susan

Argh!!! I presented the new line today, and the buyers rejected it full-stop! Said it was too “out there”. Seriously? What do they know about fashion – half the old farts were in Men’s Warehouse suits, the rest in fleece. Fleece! What is it with this city?

Then, as I’m climbing out of the cab in front of OPUS, I feel moisture hit my face. I look up, thinking it’s starting to rain (again), and see some chick leaning over the balcony. I swear she spit on me. She looked like that actress, Dede, but I couldn’t be sure – there was spittle in my eye.

Okay, relax, Susan. On to more important things … where’s that damned mini-bar? Here we go. Ooooh, come to mama all you shiny pretty things!

No, Susan. Bad girl. Put the Snickers bar down and back away.

Not even an itsy splash of red wine? It’s good for you. Oh dear, there’s only a full-size bottle. Oh well, bottoms up! Oooh, Pringles go great with wine, don’t they? Wait—four bucks? Hmmm …

Gosh, I’ve always loved this suite, but with this paler shade of blue, it feels even more soothing. I can work for hours on this comfy king bed, surrounded by these whimsical patterns, those curvy lamps, and … hey, is that a Tiko Kerr on the wall? Yes! One of my local faves.

Well, back to work for me. Tomorrow I’ve got a brutal day of meetings, but then I get to take a spin around the art gallery, and after that it’s my favourite opera at the Q E Theatre: Lucia di Lammermoor. Tonight, however, the agenda’s a tad less refined: wine, Pringles and Top Model.

Mommy better call the hubby and chicklets in Toronto before she gets too tipsy. Ciao for now!

-Susan

Walking after Midnight: How to Avoid Being Relocated from Your Hotel

October 18th, 2010

If you’re a frequent traveler, this scenario might be all too familiar. It’s late. You stagger to the front desk of your hotel, bruised and battered by the horrors of modern travel, only to be welcomed with the words, “I’m sorry, but we don’t have a room for you.”

“What?” you cry. “But I have a confirmation … here! … It says my reservation is guaranteed!”

Silly you. Don’t you know that the credit card number you provide at time of reservation guarantees one thing only: that the hotel will charge you if you don’t show up?

As hotel occupancies climb, relocates are making a comeback. As a long-time hotelier, I have the dubious distinction of having performed scores of relocates in my career, and I know how inconvenient and frustrating it can be for travelers.

But you’re not as helpless as you might feel. While there’s no surefire way to avoid being relocated, there are ways to fight the odds – and, if your number is irrevocably up, to negotiate the most favorable terms.

What exactly is a relocate? Also known as walking or bumping, relocates occur when a hotel has more reservations than rooms. Like airlines, hotels overbook in order to maximize occupancy, banking on cancellations and no-shows, and sometimes we get caught with our pants down. Unlike airlines, however, we don’t announce overbookings to a holding lounge full of travelers or ask for volunteers. We handle relocates discreetly, swiftly dispatching you to another hotel while giving you little choice in the matter. (more…)

Behind the scenes before the Winter Olympics

February 9th, 2010

With the 2010 Winter Olympic Games due to start in Vancouver this Friday, I decided to pay a surprise visit to Opus Hotel to check in on frantic last-minute preparations. I didn’t exactly find what I expected!

 

The Tyranny of the Mistreated Traveller

August 11th, 2006

I’m still smarting from a review posted on a travel website recently by an unhappy guest. It’s hard not to take these comments personally. I’m passionate about the hotel, as are my staff, and we want everyone to love Opus. The frustrating thing is the review is anonymous, so I can’t respond and try to make things right.

With the ever-increasing popularity of websites like TripAdvisor, Fodors and Yahoo Travel, consumers are more empowered than ever, and hotels are at their mercy. Travellers can now bypass the propaganda on the hotel’s website and go direct to its guests for the real story. The day we hoteliers have always feared has arrived, God help us all. No more smoke and mirrors!

As a traveller, however, I love this new trend. Problem is, consumers don’t always agree. In my search for hotels in Rome for my upcoming vacation, I’ve come across hotel reviews ranging from “THIS HOTEL ROCKS!” to “THIS HOTEL SUCKS!” Which do I believe? Since the reviews are anonymous, how do I know that the “ROCKS!” reviewer isn’t the hotel manager, or his mother? If I follow his advice and it turns out the hotel really does suck, how can I hunt him down and hurt him for spoiling my vacation?

Fortunately, many of these sites rank hotels and give averages, so negative and positive comments tend to balance out. There are also helpful tips and entertaining anecdotes. Whenever I want to feel better about myself I read up on the “worst rated” hotels. Some sites even feature amateur photos. But even the most beautiful hotels look kind of scary without a professional photographer, stylist and supermodels posing as rapturous travellers. As for bogus reviews, TripAdvisor claims to review all submissions before they’re posted, and penalizes hotels for fake reviews. I don’t know why a hotel would spend time fabricating reviews anyway; it only sets up false expectations. I’d rather focus on fine-tuning services to generate authentic reviews.

The immature, spiteful side of me sometimes wishes there was a website for hotels to rate guests. I’d give a “not impressed” rating to the guest who trashed a room last weekend and was found naked, drunk and bleeding from the you-know-what in the hallway after getting a Prince Albert (look it up at your own risk!). And I’d give a “very disappointed” rating to the guest who wrote a scathing, libelous letter about me that was published in Condé Nast Traveler after her car was towed from a clearly-marked no-parking zone and I refused to reimburse her. That happened 12 years ago, but I’m still mad. Otherwise, I’d write rave reviews about Opus guests, who are generally well-traveled, super-cool, and spend lots of money. Oh, except for the guy who checked in a few months ago and racked up over $4,000 in charges – with a stolen credit card. I’d probably give him a “do not recommend.”

If you have a bad hotel experience my advice is to contact the general manager directly and give him or her a chance to fix things. Try not to embellish your story or say nasty, malicious things about staff. Listing all the important people you know personally won’t really advance your case, either. Stick to the facts, and present a fair assessment of your experience. If you want compensation, say so. If you’ve been mistreated, any respectable general manager will acknowledge this and will make amends. We didn’t work our way up the ladder in the hospitality business from being petty and defensive.

If you’re not happy with the response, then by all means go ahead and publicize your experience on a travel website. But again, give a fair, rational assessment, which will lend you greater credibility. Try to avoid hyperbole, as in “it was the absolutely most unbelievably worst experience ever in my whole entire life”. Also, go easy on the CAPITAL LETTERS and exclamation marks!!!!! You risk being written off as an embittered, raving, possibly unstable person.

I’m always appreciative when guests take the time to provide feedback, good or bad. Either way, it helps me understand what we’re doing right and what we can do better. Fortunately, I get loads of positive comments and very few negative comments. But it’s the negative comments that keep me up at night. It’s like throwing a party and everyone but one person shows up, but instead of celebrating the amazing turnout you spend the night in a corner obsessing over why that person didn’t show. If you’re like me, you’ll do everything you can to ensure that person shows up next time and has a great time.

Guest comments are always welcome at comments@opushotel.com. All are reviewed and answered by me – unless they’re anonymous.