In our relentless pursuit of world domination, right on the heels of assuming control of Elixir and Opus Bar, last week Opus management took control of Café O. Until now, this sunny northeast corner of the building was leased to a third party. It’s earned a reputation for making a mean cup of coffee, but one of the baristas was, well, kind of mean. A tad overzealous in his love for coffee, he has chased guests out of the café for being so barbaric as to ask for – gasp – cream with their coffee. His passion was admirable, but his service tactics didn’t quite fit in with the rest of the hotel.
Vancouverites can be funny about coffee. “I’ve never seen so much coffee in all my life,” Bette Midler once commented during a performance in Vancouver. “The whole town is on a caffeine jag, and still nothing gets done any faster.” I myself love coffee, but I’m far from a purist. Afraid to confess that I too like a bit of cream in my coffee, I used to bypass Café O and skulk over to Starbucks. Now I can simply pop upstairs without fear of reprisal.
We had less than two weeks to organize the seamless transfer of Café O into our hands, with no downtime in between. Admittedly, I was not thrilled at the prospect of taking over a coffee shop while still consumed by new responsibilities in the restaurant and lounge. I secretly feared we wouldn’t be able to recruit staff in time for opening and I’d be pulling shifts behind the counter. Imagine a barista who secretly wonders what’s really so bad about instant coffee.
It’s times like this when I really appreciate the value of great staff. Over the years we’ve assembled a crack team at Opus. I respect each employee so much I could spend hours raving about them, but I’d never want to single one out over another. Amazingly, quite a few of us have been here since day one and are celebrating our fifth anniversary this year. The occasional live one gets away, but our goal is to “trade up” – to find an even better replacement. In taking over management of Elixir and Opus Bar we snagged three big fish: Leonard, an outstanding director of food & beverage; Michael, a highly experienced restaurant manager; and Annabel, a respected local publicist. Working with existing talent, these individuals will no doubt bring great things to Opus.
Okay, okay, I know I’m being really boring. But allow me a sentimental moment and I promise to return to wedding day relocates, make-up smearing drag queens and celebrity meltdowns on my next post.
On its first day of operation Thursday, Café O pulled in a staggering $83 in revenue. Why waste everyone’s time when there are much greater returns in other departments? Because every department at Opus, large and small, is a critical part of the experience.
Next time you’re in Yaletown I invite you to swing by Café O, Elixir or Opus Bar to check us out. Now that we manage every inch of this building I guarantee you’ll experience even better service, a renewed optimism among staff and a sense of warmth and freshness everywhere. And if you want cream in your coffee, it’s totally okay by us.
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