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Smile (or scowl), you’re on camera

A recent story on CBC Television about the public restrooms at OPUS has ignited a firestorm of controversy that could only take place in the age of social media. Last week, Elisabeth Everett reported that while celebrating her sister’s birthday in OPUS Bar she was shocked to discover that men could observe her via video monitors mounted over the urinals in the restroom.

To date, over 300 comments have been posted to the CBC’s website. Many express anger and outrage, mostly related to the mistaken belief that the cameras point into the bathroom. Others get the setup but still feel it’s an invasion of privacy. Some wonder what the big deal is.

At OPUS, we lean toward the latter. The cameras have been there since 2002, part of the lounge’s playful “see and be seen” theme, and until now have elicited little more than bemused smiles. Three cameras feed into monitors mounted over the urinals in the men’s room and over the vanity in the ladies’ room. The system is closed-circuit, the footage not recorded or broadcast. The 5-inch monitors emit a grainy, bird’s eye view of the lounge – certainly not optimum conditions for leering at patrons. A far more alluring view is offered by the floor-to-ceiling windows in OPUS Bar.

Since many reacted with such vitriol, we thought it prudent to respond. But while scrolling through the comments on the CBC site, it occurred to me that everything that can be said has been said, and with far more eloquence and humor than I ever could. So rather than subject you to corporate mumbo jumbo, I’ll let the commenters speak for themselves.

The controversy was fueled by the CBC’s ambiguous headline: “Vancouver bar’s urinal TVs raise concern”. Urinal TVs? That does sound creepy. No wonder CWaddell2 wrote, “Sleazy and disgusting, again humans slide back further down the scale of de-evolution … Someone get me off the planet!” Take us with you, CWaddell2. Meanwhile, Sediba remarked, “it should really be a human right to expect complete privacy when eliminating bodily waste.” Ya think, Sebida? Gastoned wasn’t quite so riveted, writing, “Cmon CBC, report on real things that matter.”

To add fuel to the fire, the CBC consulted Richard Rosenberg, president of the B.C. Freedom of Information and Privacy Association, who graced them with this gem of a pull-quote: “I think there’s a crime involved here.” A crime … really? Not according to Measwell: “First off,” he wrote, “when interviewing an expert … make sure they are an expert … I happen to know this is NOT against ANY law here … This is 2010 and most bars have cameras in them.” Damn, we were hoping that our general manager being hauled away in handcuffs might garner international headlines.

Still, that wasn’t enough to placate Lickmytoad. “Legal or not this sets a new standard for sleaze,” he wrote. In turn, Jamrobin took a jab at him and others: “… it’s actually probably YOU that’s a little creepy for thinking like that!” Fortunately, Icepick came to the rescue as the voice of reason: “I think the premise here is that the guy’s can scout out the chicks with the biggest boobs while they are releaving themselves. And the ladies can cruise for the guys with the most money.” Thanks for clearing things up, Icepick.

You can always rely on a conspiracy theorist to weigh in, and SuKnew did not disappoint. “I understand there is an employee who oversees the area as well,” he said. Cue eerie music. Meanwhile, Tapilot brought up a point we hadn’t considered: “Stupid bar owners. The object should be to get patrons rapidly out of the washrooms and back to buying more drinks.” Note to OPUS Bar manager.

If OPUS really had wanted to stir things up, we would have installed microphones in addition to cameras. As it stands now, all you can do is squint at the screen and wonder if your friends are talking about you. OMFriday came up with an even more creative suggestion: “How about adding a video device to the urinals that would measure a man’s equipment and display the results, perhaps as a bar graph on a monitor in the lounge?” Note to maintenance: get quote.

As for the woman who so dutifully called us out to the CBC as peepshow-playing pervs, ChillinginMB has some advice, “Okay Elisabeth, you’ve had your so-called 15 minutes of fame, now it’s time for you to get a life.”

Yes, OPUS likes to be a bit edgy, and for that we offer no apologies. We try not to take ourselves too seriously here, but we do take our guests seriously. If you are offended by the cameras, we are sincerely sorry, as that is not our intention. For those who sprang to our defense, we salute you. Whichever camp you belong to, we admire impassioned and outspoken people. Your feedback and suggestions are always welcome – if not always heeded.

In closing, we can’t help but echo the sentiment of Orderoftheblack: “i find it amusing anyone even cares.”

Is the role of the hotel concierge going obsolete?

I can see dignified concierges everywhere clutching their golden keys and gasping in indignation at the title of this post. But hear me out. 

Technology has placed a world of resources at the fingertips of travelers. Mobile applications allow us to walk out of our hotel, point our phone into the street, and find local restaurants and entertainment, peruse reviews, consult maps and make reservations. In a PhoCusWright survey last year, 67% of travelers reported having used a mobile device to find local services. Almost daily, hotels and travel companies are releasing mobile apps and mobile-compatible websites packed with information normally dispensed by the capable hotel concierge.

Where does that leave the concierge? Parking cars? Slinging drinks in the lounge?

Let’s hope not. As a traveler, I love having the services of a concierge. But I’ve noticed an alarming trend of late: the empty concierge desk. During the economic downturn, hotel managers were forced to find ways to cut costs, and many set their sights on the concierge. There he sat, primly at his desk, occupying prime lobby real estate and yet taking in no revenue. Compared to the back-breaking work of housekeeping and the frenetic work of the kitchen, the role of the concierge seemed a bit frivolous in such lean times. Out came the schedule, and concierge hours were slashed. In some hotels, a permanent “Off Duty” sign was placed on the desk. (more…)

Arabian Nights: OPUS Bar’s 8th Annual Street Party

On Friday, July 30 OPUS kicked off a very festive long weekend in Vancouver with the 8th Annual OPUS Bar Street Party, themed “Arabian Nights”. In addition to following through with the hotel’s annual commitment to getting VIPs and regulars liquored up with sponsored cocktails, OPUS continued its five-year, $50,000 commitment to UNICEF when owner John deC. Evans presented a cheque for $10,0000.

To get sweeping footage of the event, I had planned to suspend GM Nicholas Gandossi by rope from the rooftop Cirque-du-Soleil-style, but when he caught wind of my plans he “forgot” to bring his camera. So I had to improvise from the ground with my pocket camera. Blame the videography on the Hendrick’s-infused cucumber cocktails (yum).

For party pics and buzz visit OPUS on Facebook.

The Yin and Yang of Yaletown

Having lived and worked in Yaletown for over a decade, I’ve grown so attached to the lifestyle here that whenever I’m obliged to leave, I feel a nosebleed coming on. Fortunately, my neighbourhood has it all, and rarely do I have to venture beyond. For guests of OPUS, I thought I’d share a few of my summertime faves.

About Yaletown

Yaletown’s origins date back to the late 1800s, when the Roundhouse station was built as the turnaround point for the Canadian Pacific Railway. Today, former warehouses have been converted into chic loft-style residences, boutiques, office space and restaurants. The distinctive red brick walls and exposed beams have been beautifully preserved, and the raised docks and cantilevered awnings have become pedestrian walkways and patio shelters. Surrounding the heritage core are glass residential towers and the False Creek inlet.

Yaletown is a place of contrasts. One of Vancouver’s oldest neighbourhoods, it’s also one of its newest. The lifestyle here is ultra-urban, with a decidedly resort feel. It’s a place for hedonism and healthful living, for superficial whims and quiet reflection. It’s hyper-caffeinated, yet laid back. And it’s safe, clean and modest, yet noisy, chaotic and a tad pretentious. In essence, it’s a mass of contradictions living in relative harmony. Which is probably why we get along so well.

Eating & Drinking

In recent years, chain restaurants have taken over Yaletown; for a truly authentic experience, try the independents. In summertime the patios are teeming; take a walk along Hamilton or Mainland streets and choose one that grabs you, then don the shades and watch the fashionable people and their fashionable dogs parade by. (more…)

About that item you left in your room

A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in a guestroom got me to thinking about items guests leave behind. As travelers, we’ve all experienced that sensation upon arriving at the airport that our luggage feels pleasantly lighter – only to realize we left half our belongings in the closet of our hotel room.

Curious, I decided to pay a visit to OPUS hotel’s housekeeping department to see what was kicking around Lost and Found. There I found boxes and boxes of guest belongings. Most of it looked like junk abandoned by guests, but hotels undertake too many frantic dumpster dives to make assumptions about what guests may or may not deem as valuable.

While I was perusing the log book, a group of housekeeping staff filed in after their shift, and one of them deposited an item on the desk before me.

“A bra?” I asked, staring. It was one big bra.

“Happens all the time,” said Alejandro, one of the housemen.

“Usually it’s men’s underwear,” said Mila, making a face. (more…)

An Olympian Brings Inspiration

This weekend the sales teams of Opus Hotels in Montreal and Vancouver convened in Vancouver for the first national sales meeting, which I had the privilege of facilitating. It was a formidable group, ranging from grizzled veterans like Vancouver-based sales manager Phil Renaud and general manager Nicholas Gandossi to fresh-faced newbies like Montreal-based sales managers Marc Barmash and Yves Pouliot. Also present were John deC. Evans, Tom Johnston, and Katherine Evans from the ownership group.

Topics included the evolution of the Opus brand, from the opening of Opus Hotel Vancouver in 2002, then considered a risky and audacious undertaking, to the property being named one of the World’s Best 100 Hotels by readers of Condé Nast Traveler in 2005, and on to the opening of Opus Hotel Montreal in 2007. We also discussed the importance of our vibrant restaurant and lounge scene as a key differentiator to other hotels, of our vision of providing the best boutique experience, and of our corporate values of respect, empowerment and innovation. (more…)

Summer in Montreal: moi, j’adore

Montreal’s summer festival season is fast approaching, a time of year when the locals take their joie de vivre to the streets. The city’s enthusiasm for arts, music and spectacle makes for a spirited and enriching summer, with back-to-back events featuring live music, street performers, comedy, sports and cinema.

I experienced festival season in 2008, after I relocated from Vancouver as Opus Montreal’s temporary resident manager. It didn’t take long to realize that my tight-assed anglophone persona needed some adjustment. Shortly after arriving, I was entertaining a group of locals on the terrace of Koko Restaurant + Bar. It was a Tuesday night, and I was hoping for an early-morning workout before work the next day. Around midnight, our waiter swung by to offer more wine, and I declined, assuming my guests would agree it was the sensible thing to do. Pas du tout. I was unanimously overruled, and the party continued until the wee hours of the morning. (more…)

Return of the Intrepid Blogger

It’s me again! Did you miss me? Did you even notice I was gone? Don’t worry, I haven’t returned to my old job as general manager of Opus. I’ve been asked to do a Special Guest Star appearance on this blog. Apparently Katrina has been “busy”, but every time I walk past Glowbal I see her sipping wine on the patio.

[Note from Katrina: FUNNY, Dan. It’s more like guzzling bad coffee on Montreal-bound flights. Now if we’re talking patio-tippling, I believe there have been numerous sightings of an certain author…]

It’s been five looong months since I left Opus to finish my book, and, well, it’s been hell. If I ever questioned whether I loved my job before, I don’t anymore. Managing a hotel is not easy, but writing is ten times harder. Spending all that time with no one to talk to but an evil voice that keeps telling you you’re a fraud can play nasty tricks on your psyche. (That voice used to say the same thing when I was a hotel manager but there were more people around to drown it out).

The good news is, my third book is done and my second, Murder at Hotel Cinema, is out this month. Continuing with the hotel whodunit theme, this one is about the murder of a troubled celebrity at the opening party of a fashionable Hollywood hotel—that is not unlike Opus. When his prized employees become suspects, general manager Trevor Lambert struggles to protect them from the incriminating glare of the LAPD and the prying eyes of reporters, risking everything to expose the killer. Ooh scary! My launch takes place later this month—where else but Opus? After that I’ll be a free agent, so if you know anyone looking for someone to do very little work for lots of money, send them my way.

Truth is, I never fully severed ties with Opus. Not only do I drop in regularly to beg staff to tell me they still love me, but I’ve also done some project work, most recently having updated the Lifestyle Concierge, which will be up and running soon. On a recent visit I was thrilled to see a development proposal announcing plans for a 250-seat restaurant on Opus’s rooftop. Hot! I’m thinking of applying as a suntan lotion boy, but only if I can wear little white shorts and make enough tips to never have to write again. I was also happy to hear about the opening of Koko in Montreal, which I’m told was the party of the year—and no murders! So much for new writing material.

I used to shy away from commenting on the Vancouver hotel scene, but now that I’m a Special Guest Star with no real accountability, I thought I’d put out a few random Deep Hotel Thoughts:

1. Where are the guests going to come from?
It’s fantastic to see all the new hotels under development in Vancouver, but after the 2010 Olympics it’s going to be a fierce market. Only those who offer a superior product will thrive. Go Opus!

2. Does Vancouver need another Fairmont?
Not that Fairmont doesn’t run fantastic hotels, but with the 415-room Fairmont Pacific Rim scheduled to open in mid-2009 there will be four Fairmonts in Vancouver, plus one in Whistler and another in Victoria. Maybe too much of a good thing? I think Fairmont should give one back. We’ll take the new one.

3. Will Hotel Loden ever open?
I remember the drama when Opus was delayed by a few months and can certainly empathize with the opening team at Loden. By my calculation it’s about seventeen years behind schedule, but maybe it just feels that way. Let’s get a move on, builders, it’s lonely on the boutique front and Opus is looking forward to some friendly competition.

Well, that’s it for now. It’s been great reconnecting. Hopefully I’ll be invited back. If not, you can always visit me at www.danieledwardcraig.com. Until then, be cool, don’t forget to tip the maid, avoid hotel rooms with floral bedspreads, and remember to put on a bathrobe before you put that room service cart in the hallway—hotel room doors self-close.

Oh, and don’t forget to enter to win TV Week’s Sex in the City Weekend package, including two nights at Opus with breakfast and parking, spa treatments at Spruce, a collector Sex and the City DVD set and, la pièce de résistance, a night with me at Opus—but no sex, just cocktails and a signed copy of Murder at Hotel Cinema. Good luck!

The Importance of Being a Blogger

Since my last post our Facebook page has increased to over 654 fans! I am totally amazed at how viral this medium is and how quickly it can grow. Its probably been helped a lot by the roster of cool events we promoted via FB, including our Leap Year VIP party featuring DJ Stonebridge straight from Sweden, ya. We actually took a podcast of the night which you can check out here. I’ve become hooked on these podcasts, so we organized another one for Friday night. We had K-os in the house! With a guest list of 400 and counting I was a bit nervous about capacity, but it was a huge success! If you didn’t get a chance to come down, be sure to watch the podcast on FB, we should have it posted in the next couple of days.

[BTW: Now that our brilliant social marketers have wrangled us into Facebook, we’ll be using the page as an invite list, as well as posting photos and video, so check back often to see the latest updates and leave feedback. ]

With one FB page down, I just can’t stop. Across the country, we’ve already got a Facebook page set up for the sophisticated Suco Resto-Lounge at Opus Montreal. But, what I’m really excited about is unveiling the announcement of our 9000 foot super-glam new restaurant and bar that is opening in 6 weeks. (Eek). We are seriously down to business getting ready for this huge launch and the days are passing at an alarming pace. I had a sneak peak at the website today though and am completely keyed up about its debut next week. Very sexy! Make sure to check it out…on the QT, we’ll be running a contest on it that you won’t want to miss. Oh yes, and there’ll be another Facebook profile for that too. If you’re dying to know what the name is, you’ll have to check back. It’s top secret until next week.

In case you were wondering, I still don’t have my own Facebook page. I’m working on it! It’s tough to devote a spare second to my virtual self, but I will soon. Looks like the “Get Katrina to join Facebook” group I talked about last time has their work cut out for them.

Technical Challenges for the Technically Challenged

It seems my recent posts have not been going out to the subscriber list – a travesty! Our web designer extraordinaire Pierre seems to have fixed the problem, so this is a quick post to see if it’s working. Check out the latest, and thanks to all my loyal readers (make that reader, Dad got bored but Mom’s still hanging in).